Repairs Timescale
Immediate1-4 hours
Repairs that have Health & Safety implications i.e. fire, flood, gas leak, power failure.
Emergency24 hours
These are repairs that require a 24 hour response time, typically when no heating or hot water is not available. (secondary heating may be provided as temporary measure).
Urgent7 days
Repairs that need to be completed within 7 days because the severity warrants a repair completion of 7 days – mitigating any further damage/repair/injury that could be caused.
Routine28 days
Non-urgent repairs such as general joinery or routine plumbing.
Periodic
Periodic testing, planned maintenance, cyclical repairs.