IMMEDIATE
1-4 hours
Repairs that have Health & Safety implications i.e. fire, flood, gas leak, power failure.
EMERGENCY
24 hours
These are repairs that require a 24 hour response time, typically when no heating or hot water is not available. (secondary heating may be provided as temporary measure).
URGENT
7 days
Repairs that need to be completed within 7 days because the severity warrants a repair completion of 7 days – mitigating any further damage/repair/injury that could be caused.
ROUTINE
28 days
Non-urgent repairs such as general joinery or routine plumbing.
PERIODIC
Periodic testing, planned maintenance, cyclical repairs.
Repairs Compliance – KPI 1
Key Performance Indicator 1 – Serves as a Performance Management Tool for our Repair and Maintenance Team, to successfully achieve KP1 a commitment to completing 90% of all reported repairs within timeframe needs to be satisfied.
The below data expresses repair completion within timeframe per month:
- Percentage of repairs completed within timeframe