Coronavirus – Update

To protect our tenants and support staff, we will be carrying out emergency and urgent repairs only.

This is in response to Government advice to slow the spread of coronavirus and to support the NHS.

Any non-urgent works should be reported when the government advice changes.

If you require an urgent repair completing at your property, and you (or a member of your household) are self-isolating or have symptoms of coronavirus, please let us know when reporting the repair. When we arrive you must ensure you remain in a different room while we attend.

Statutory safety checks will continue for Gas, Fire, Asbestos, Electrical wiring and Emergency lighting.

Please only report a repair if your repair is urgent and are for:

  • No heating or hot water
  • Total or partial loss of power
  • Sole toilet cannot be used
  • Major leak in property
  • Gaining access to a property
  • Repairs to mains fed smoke alarm
  • Tap that cannot be turned off
  • Insecure door or window
  • Dangerous floor, stair tread, or handrail
  • Faulty door or window lock (Fire Exit Only)
  • Emergency roof repair
  • Repair to electric shower (if only form of bathing)

We’ll always take your circumstances into account when deciding on the urgency of the repair.

Halo Housing Association provides accommodation for individuals with learning disabilities, mental illness, physical disabilities and autism.

Based in the North West, we currently work in around 40 local authority areas. Halo has full registration as a Registered Provider of Social Housing regulated by Homes England, The Regulator of Social Housing (HE 4661).

We provide a comprehensive housing management service, including maintenance and routine repairs. We believe our size is one of our major strengths; we are small enough to keep our services responsive and personal, yet big enough to be proactive, flexible and to get things done. Our team have a wealth of experience within the housing sector and are passionate about delivering service excellence.

Our enhanced service to Tenants includes assistance with applications for funding and support towards housing costs. In partnership with independent support providers, Halo supports our Tenants to maximise their skills, confidence, independence and options; ensuring they receive a tailored service to meet their individual needs.

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Totally transparent in
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Chartwell Trust Care Chief Operating Officer

Working in partnership with Halo is always straightforward – they are very professional in setting up new housing schemes and they provide a fast response to tenants who have complex needs.