How do I access Supported Living accommodation?

If you, or someone you represent, are ready to move into a supported living property, you will need to contact your local authority, usually through their Social Services Department. When you contact them, you need to ask them for an assessment to see if you can access a support package from them. They will then work with you to help you access the right type of housing you need.

What will happen if Halo Housing Association offered me a home ?

You will be given the opportunity to look around the property and meet anyone else living in the property. You may want to visit a few times to decide if the property is right for you. You will be able to meet support staff and chat to them about the area and community facilities available for you.

Your Housing Officer from Halo Housing Association will then arrange to meet you at the property to explain your tenancy agreement. They will also go through a “pictorial” tenancy agreement with you to explain your rights and responsibilities as a tenant. If you struggle to understand it, your support worker can help you. You may also have an ‘appointee’ who has been appointed by the Court of Protection to sign the agreement on your behalf. If so, we will also go through the agreement with them.

We pride ourself on providing an enhanced housing management service which meets the needs of tenants with support needs. Our staff are friendly and helpful, and will ensure you have everything you need to be happy in your new home.

Confidentiality

Halo Housing Association will ensure that all information relating to our customers is held and used securely, in such a manner that protects your rights and guarantees your safety. Whilst wishing to protect service users’ rights to privacy, Halo Housing recognises that there may be occasions where the information we hold has to be shared with others in order to protect the safety of the scheme, an individual service user or other people. We will always act in accordance with the Data Protection Act.

Equality and Diversity

Our equality objectives give us direction and help us to achieve our vision. They say how we aim to advance and Improve what we do and meet equality legislation.

These objectives are about:

  • Making sure that we provide excellent services and are treating people fairly.
  • Working well with other people who deliver our services.
  • Being a first class employer and creating opportunities for training and employment.